Privacy & cookies
How personal information is handled when you use the website or contact Digiteq.
Last reviewed 15 November 2026
This notice covers personal information handled through the Digiteq website and initial enquiries. If we work together, the engagement may need additional privacy information and agreed data-processing terms for the project.
Who is responsible for your information
Digiteq Ltd is the controller of personal information used to handle enquiries and manage our business relationships. We are a private limited company registered in England and Wales, company number 16678455.
Our registered office is 124 City Road, London, EC1V 2NX, United Kingdom. Contact enquiries@digiteq.uk about this notice or to exercise your data protection rights.
Information we receive
- When you use the enquiry form, you provide your name, email address and message. Choosing a service is optional.
- When you email us, we receive your email address, message, any attachments and the information you choose to include in correspondence.
- The services delivering the website and enquiries process connection information such as IP addresses and request times for delivery, security and abuse prevention. The information available to each provider depends on its service.
The form requires a name, email address and message so we can understand and answer the enquiry. Providing an enquiry is voluntary. Please include only the personal information needed for your request and avoid sending sensitive information through the general enquiry form.
Ask Digiteq chat
Ask Digiteq matches your questions to prepared answers about our services and work. Your browser does this in the current tab. The conversation stays in that tab unless you choose to send the team a message through the form.
Please keep passwords and confidential information out of the chat. If you would like the team to contact you, choose Leave a message and enter your details in the form. If the chat recognises a name, email address or phone number in what you type, it opens the form so you can check those details before sending.
The chat form asks for your name, email address and message. You can also add your company and phone number. Both are optional. The message starts with the questions you asked and you can edit it. When you tick the consent box and send the form, our website forwards your entries, up to the last 20 chat messages, the page you sent them from, the time of receipt and your consent to Formspree so the team can follow up.
Why we use it and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Answer questions about Digiteq through the chat assistant. | Our legitimate interests in explaining our services to people who ask about them. |
| Contact you about an enquiry submitted through the chat form. | Your consent when you tick the box and submit. You can withdraw it at any time by contacting enquiries@digiteq.uk. |
| Answer other business enquiries, discuss possible work and manage related correspondence. | Our legitimate interests in responding to people who contact us and developing business relationships, balanced against their rights and reasonable expectations. |
| Take steps towards a contract when an individual asks us to provide services to them personally. | Taking steps at that individual’s request before entering into a contract, where this basis applies. |
| Keep the service secure, prevent abuse and investigate technical problems. | Legitimate interests in operating and protecting the website and its users. |
| Meet a legal requirement or respond to a lawful request. | Compliance with a legal obligation, where one applies. |
The enquiry forms and chat are used to start and manage a conversation. We do not use them to make decisions with legal or similarly significant effects through automated processing.
Service providers and sharing
People working for Digiteq who need to handle your enquiry may access the relevant information. Providers involved in website delivery, enquiry processing and business email also process information to provide those services.
- Formspree. When you submit the enquiry form, your browser sends your name, email address, message and any service you selected directly to Formspree. For enquiries sent through the chat form, our website sends the details and recent conversation described above. Formspree stores the submission for us to review and sends an email notification to Digiteq. Read Formspree’s privacy policy.
- Website hosting and access. ChatGPT Sites hosts this website. OpenAI and its infrastructure providers process the information needed to deliver and protect the site. Read OpenAI’s privacy policy.
- Microsoft Outlook. Enquiries are delivered to a Microsoft-hosted mailbox. Microsoft processes messages and related correspondence so we can receive and answer them. Read Microsoft’s privacy statement.
Information may also be disclosed to professional advisers or public authorities where necessary for a legal obligation, professional advice or the establishment, exercise or defence of legal claims.
Processing locations and international transfers
Formspree’s privacy policy says it processes information in the United States and other countries where it operates. OpenAI and our email provider may also process information outside the UK.
How long information is kept
Our previous form saved enquiries in a private queue for forwarding through FormSubmit. Earlier enquiries awaiting delivery are kept there so we can forward them through Formspree. New enquiries submitted through either form are stored in our Formspree account.
To limit repeated enquiry submissions, the chat form service keeps a short-lived counter with a hashed connection identifier and an expiry time. Expired counters are cleared as new requests arrive. Clearing this site’s browser data removes your local conversation. Enquiries you have submitted can still be held by Digiteq and its providers.
Enquiry correspondence is kept for the time needed to answer the request and manage related discussions. The period depends on whether the enquiry is resolved, whether work is being considered or is ongoing, and whether records are needed for a legal obligation or a legal claim.
If an enquiry becomes a client engagement, records relevant to that engagement are retained according to the contract, applicable legal requirements and the purposes for keeping them. Technical logs and provider-held records follow the relevant provider’s arrangements.
Contact us if you need information about the records relating to your enquiry or want to request deletion.
Your data protection rights
Depending on the circumstances and lawful basis, your rights can include access to your personal information, correction, erasure, restriction of processing and data portability. Some rights are subject to legal conditions and exemptions.
Your right to object
You can object to our use of your information where we rely on legitimate interests, giving reasons relating to your situation. Email enquiries@digiteq.uk and explain the processing you want us to review.
You can use the same address for other rights requests. We may need proportionate information to confirm your identity and locate the relevant records. We will handle the request within the time required by data protection law.
If you are concerned about our handling of your information, please contact us. You can also complain to the UK Information Commissioner’s Office through its complaints service.
Cookies, browser storage and tracking
We currently use no optional cookies, analytics tags or advertising trackers. You can browse the site and send an enquiry whether you accept or decline. If we introduce a new purpose, we’ll explain it and ask for a fresh choice before switching it on.
Your cookie choice
Strictly necessary cookies are always on. In Manage preferences, you can choose Analytics and Marketing separately. Both are off until you choose to allow them.
We remember your choices for up to 180 days in a first-party cookie called digiteq_consent. If your browser blocks the cookie, we use local storage under the same name. Clearing this site’s browser data removes your choice. If both cookies and local storage are blocked, your choice lasts only on the current page.
You can change your choice at any time using Cookie settings in the footer. Change cookie settings.
Other site functions
| Function | How it works |
|---|---|
| Hosting and security | Our hosting provider may use essential cookies or session information to deliver and protect the website. The banner controls optional uses by Digiteq. |
| Ask Digiteq chat | The chat uses session storage under digiteq_chat_v2 to remember the conversation and whether you have sent an enquiry. This lets you move between pages or reload in the same tab. The chat sets no cookies. Closing the tab normally ends its storage session. Clearing the site’s browser data also removes the saved conversation. |
| Website enquiry form | Your browser sends the enquiry to Formspree when you submit it. Digiteq does not save your form entries in browser local storage. |
| Motion preference and service selection | The site reads your device’s reduced-motion setting. A service link can preselect the enquiry topic through the page URL. The site does not save either choice in browser storage. |
Updates to this notice
We will update this page when the website’s processing arrangements change. The review date appears at the top. Contact enquiries@digiteq.uk with questions about the current notice.